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PAYMENT POLICY

1. What are the payment options available on shop.turquoiseandgold.com?

You can choose from the following payment options:

  • Credit card/ Debit card/ Net Banking
  • Cash on Delivery
  • 2. Is it safe to use my credit/debit card on shop.turquoiseandgold.com?

    You can be assured that T&G offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through us – we do not retain your banking information.

    3. What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?

    This is not likely to happen, but just in case it happens, please contact customer service and we will refund your money within 5 working days.

    4. What is the process for Cash on Delivery (COD) purchase?

    When you make a purchase using the COD option, your product will be booked. You will receive an email from us confirming your order. We will also send you an email informing you that your order has been dispatched.

    5. How do I pay the courier person for COD purchase?

    You do not have to pay any additional charges for COD at this time. This is however subject to change with prior notice.

    6. Can I cancel my COD order when it reaches me?

    Once an order has been processed, it cannot be canceled. Please accept the shipment when you get it as the courier person will not take the product back. In case you wish to return the product, follow the process outlined in the return policy. Please note that failure to accept the shipment will lead to cancellation of COD facility on your account for all future orders.

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